Give every customer a login to their own order history.
Invite your customers to their own Plantiful account. They look up orders, make the changes you allow, download invoices, pay what they owe, and browse the availability you choose to share — without calling your office.
From your customer list to their account.
You send the invite. They do the rest.
Invite your customers
Send invites straight from your customer list — one contact, or your whole book at once. Each person creates their account from the emailed link and can bring in their own team, so a shipping contact and a billing contact both get a login.
You approve who gets in
Customers can also ask for access themselves. You approve or decline each request, and link them to the customer you already have on file.
They see what you shared
Their account shows the orders they've placed with you, the invoices on those orders, and the availability you've shared with them. If you've allowed it, they can change an order themselves. Nothing else from your nursery is visible.
Let your customers look up their own orders — day or night.
Their orders. Their invoices.
A list of every order they've placed with you, and the detail behind each one.
You decide which order details your customer sees. Share the fields that matter to them — line items, prices, shipping and billing details, the invoice — and keep the rest to yourself. Internal notes, sales commissions, and anything else you'd rather not share never reach the portal. And customers can print their own invoices any time they need one.
Answers for them. Fewer interruptions for you.
Everything a customer used to call about — what they ordered, when it ships, what they owe, a change to next week's order — is now something they handle themselves, whenever it suits them.
Order history they look up themselves
"What did I order last spring?" and "when is that shipping?" are questions your customer can settle at ten o'clock on a Sunday night. They log in and read their own order history — current orders and past ones — and your sales team never sees the question.
Works whether or not you sell online
Orders your team types in show up in the portal alongside orders customers place themselves. A nursery taking every order by phone can still give its customers a place to see their history, pull invoices, and pay.
Availability behind a login, not just a password
A secure way to share your availability: instead of passing around one shared password, customers sign in to their own account to see it. You pick which availability each customer can see, and you can take that access back at any time.
Invoices they can pull and pay
Customers view and download the invoice on any order. If you run PlantiPay, an unpaid order carries a Pay button — they settle it from the portal instead of waiting on a statement or a phone call.
Changes they can make themselves
Turn on order editing and a customer can drop an item, change a quantity, or update a PO number themselves — no call, no email, no one on your team re-keying it. Turn it off and orders are read-only. It's your call, and you can set it differently for different customers.
A login for each person who needs one
The buyer, the person receiving the truck, and whoever pays the bills can each have their own account under the same customer — instead of one shared password making the rounds of their office.
Give your customers a place to answer their own questions.
You decide what each customer can do.
Share an availability with customers one at a time or in bulk — and add, change, or revoke that access whenever you need to
Open an availability to every approved customer by default, or keep it invite-only and hand-pick who's on the list
Choose which order details each customer sees, and keep internal notes, commissions, and anything else private to your team
Give every shared availability an external name — what your customer sees can differ from what you call it internally
Let customers change their own orders — on your terms
- Off until you turn it on. Customer editing is a setting, not the default
- Choose which order fields they can change — PO number, ship date, contacts, anything else you collect at checkout
- Choose what they can do to line items — drop one, lower a quantity, or raise it as far as your supply allows
- Choose when editing stops — ahead of the ship date, once the order is picked, or once it's paid
- Every change a customer makes is logged on the order and sent to whoever owns it, so nothing moves without your team knowing
Already publishing availability? The portal is the next step.
Customer portal questions, answered.
How customer accounts work, and what you choose to share with them.
Do I need online ordering to use the customer portal?
No. The portal works on its own. Orders your team enters by phone, email, or at the counter appear in the customer's account the same as orders they place themselves — so a nursery that takes every order over the phone can still give customers their order history, their invoices, and a way to pay.
How do my customers get an account?
You invite them. Send invites from your customer list — one contact or your whole book at once — and each person creates their account from the emailed link. Customers can also request access from an availability you shared, which you approve or decline. Either way, you map them to the customer record you already keep.
Can I control which order details my customers see?
Yes. You choose which fields to share, and those are the ones that appear in a customer's portal — typically line items, prices, shipping and billing details, and the invoice. Internal notes, sales commissions, and anything else you'd rather keep private stay on your side. And customers can print their own invoices whenever they need one.
Can customers change an order after they place it?
Only if you allow it. Customer editing is off until you turn it on, and you set the terms: which fields they can change, whether they can drop items, lower quantities, raise them within what's available, or add from the availability. You also set when editing stops — before the ship date, at a fulfillment status, or once the order is paid.
Can customers pay their invoices from the portal?
Yes, if you use PlantiPay. Customers view and download the invoice on any order, and an order with a balance carries a Pay button they can use to submit payment. Fully paid orders and quotes don't show it, so there's nothing to pay twice.
Can I require a login before someone sees my availability?
Yes. Alongside open and password-protected links, an availability can be set to invite-only — customers sign in to their own account instead of sharing one password. You choose which availability each customer can see, one at a time or in bulk, and you can revoke that access at any point.
Can more than one person at a customer have a login?
Yes. A customer sets up their own organization in Plantiful and invites their team, so the person buying, the person receiving the truck, and the person paying the bills can each have their own login rather than passing one set of credentials around the office.
Ready to see it in action?
Book a walkthrough with our team and see how Plantiful works for your nursery.